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Marketing in insurance poses a unique set of challenges because of the complex value proposition and intangible benefits of insurance products.But that’s not all.As an insurance provider, …
Call transcription software will let you record, transcribe, and store customer or conference call conversations on the fly.But which call transcription software should you use?There are a host …
Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…
Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …
For the longest time, businesses have relied heavily on Google Analytics to monitor website visitors and user behavior.But its uncontested reign is suffering some turbulence.Many quality …
With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …
Analyzing all your customer calls to gain real-time insights is no longer a hassle with speech analytics.Speech analytics examines data collected from every interaction between your agents and …
Speech analytics is the process of analyzing voice recordings or calls with speech recognition software to find valuable data and provide quality assurance.With this technology, you unlock a gold …
Conversational AI in real estate is allowing firms to enhance the efficiency of their real estate agents, fast-track deals, and, most importantly, increase sales.But how is conversational AI …
Conversational AI is currently being used by numerous automotive dealers and dealerships when it comes to car discovery, lead generation, and more.But how?In this article, we’ll discuss …
You don’t have to look far to see gloom and doom economic forecasting related to war, inflation, and high interest rates. But being the optimists we are at iovox, we the see the glass half …
It’s an honor for us to share a customer success story of how one of France’s leading auto marketers is using iovox call tracking solutions to demonstrate the value of their platform …
Want to learn about some different conversational AI use cases?Conversational AI is fast turning into the most popular technology in the field of Artificial Intelligence. Each day, more and more …
Want to learn about the benefits of conversational AI?Conversational AI facilitates easy communication between humans and computers. This fascinating ability can offer major benefits like …
When more than 5,000 members across 8 countries are counting on you to help them acquire new customers, your platform must be state of the art. This article features Welink, a France based provider …
Interested in learning about conversational intelligence?Major industries like customer support, sales, and real estate are exploring conversational intelligence to improve customer satisfaction …
Want to learn how to deploy conversational AI?Deploying conversational artificial intelligence (AI) can help you manage and automate any customer interaction using Natural Language Processing (NLP…
Chatbot vs conversational AI: What’s the difference?While they may seem like the same thing, there are significant differences between the two technologies. This includes differences in how …
What is a conversational AI?If you’re only thinking about chatbots, voice assistants, and automated email responders, think again.From providing interactive customer support to nurturing …
Remember Blockbuster Video? The iconic American video rental store where you could browse racks of movies and take one home? Faster and cheaper broadband, combined with entrepreneurial ingenuity, …
Running a successful business in a highly competitive market is hard work. But when you’re in the auto industry, mastering the speed and execution with which you respond to car buyer leads can…
More than ever, iovox Call Tracking and Speech Analytics solutions are helping create huge opportunities for forward thinking companies with innovative mindsets.If you recently saw an iovox …
There’s an entire industry of lead generation gurus that will give you a list of steps to follow when it comes to improving lead conversion from your website. Here at iovox, we have learned a …
For insights on trends shaping the telecommunications and call tracking industry in the new year, we sat down for a virtual one-on-one with iovox co-founder and CEO, Ryan Gallagher. Did 2020 mark …
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