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6 Practical Conversational AI Use Cases in Insurance

March 27, 2023

For many customers, the idea of long hold times and bouncing between different departments can deter them from engaging with your insurance company.But what if there were a better way?With many …

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6 Insurance Lead Generation Strategies (Updated for 2024)

March 21, 2023

Even the most seasoned insurance agent couldn’t do their job without the right leads.But sometimes, generating a good lead can be just as challenging as converting one.So, how can you …

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Marketing in Insurance: 8 Effective Strategies to Drive Revenue

February 28, 2023

Marketing in insurance poses a unique set of challenges because of the complex value proposition and intangible benefits of insurance products.But that’s not all.As an insurance provider, …

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4 Key Benefits Of Call Tracking For The Insurance Industry

February 14, 2023

With a sophisticated call analytics and tracking solution, you can determine which keyword, marketing campaign, or marketing channel results in most insurance policy sales.It also gives you a …

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9 Tried-And-Tested Marketing Ideas For Insurance Agencies

January 24, 2023

A well-planned marketing strategy can do wonders for your insurance business.From improving brand awareness to increasing sales, the right marketing can skyrocket the growth of your insurance …

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5 Common Call Transcription Use Cases (+ A Transcription Solution)

January 10, 2023

Call transcription is the key to unlocking real-time insights that can elevate your business.Call transcription tools take customer phone call recordings, turn them into written text, and deliver …

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5 Best Call Transcription Software (Updated for 2024)

December 16, 2022

Call transcription software will let you record, transcribe, and store customer or conference call conversations on the fly.But which call transcription software should you use?There are a host …

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How to Transcribe a Phone Call: A Handy Guide

December 13, 2022

Call center agents are often flooded with thousands of customer phone calls every day.With so many incoming calls and different customer queries, trying to analyze every phone conversation right…

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What is Call Transcription? (+5 Resourceful Benefits)

November 22, 2022

Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…

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What is Call Analytics and How Does it Work?

November 8, 2022

Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …

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5 Reasons to Look For Google Analytics Alternatives

October 25, 2022

For the longest time, businesses have relied heavily on Google Analytics to monitor website visitors and user behavior.But its uncontested reign is suffering some turbulence.Many quality …

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Speech vs Text Analytics: 3 Crucial Differences

October 11, 2022

With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …

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Voice Analytics Vs Speech Analytics: 3 Key Differences

September 29, 2022

Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …

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7 Practical Speech Analytics Use Cases

September 20, 2022

Speech analytics is the key to a vault full of real-time insights that can push your business to new heights.It uses customer interaction recordings to deliver valuable insights that can help with…

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8 Impressive Benefits of Speech Analytics

August 23, 2022

Analyzing all your customer calls to gain real-time insights is no longer a hassle with speech analytics.Speech analytics examines data collected from every interaction between your agents and …


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