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A recorded conversation can unlock a treasure trove of customer-related insights. And with a robust business call recording solution, you can keep accurate records of all incoming calls and outbound…
For many customers, the idea of long hold times and bouncing between different departments can deter them from engaging with your insurance company.But what if there were a better way?With many …
Even the most seasoned insurance agent couldn’t do their job without the right leads.But sometimes, generating a good lead can be just as challenging as converting one.So, how can you …
Marketing in insurance poses a unique set of challenges because of the complex value proposition and intangible benefits of insurance products.But that’s not all.As an insurance provider, …
With a sophisticated call analytics and tracking solution, you can determine which keyword, marketing campaign, or marketing channel results in most insurance policy sales.It also gives you a …
A well-planned marketing strategy can do wonders for your insurance business.From improving brand awareness to increasing sales, the right marketing can skyrocket the growth of your insurance …
Call transcription is the key to unlocking real-time insights that can elevate your business.Call transcription tools take customer phone call recordings, turn them into written text, and deliver …
Call transcription software will let you record, transcribe, and store customer or conference call conversations on the fly.But which call transcription software should you use?There are a host …
Call center agents are often flooded with thousands of customer phone calls every day.With so many incoming calls and different customer queries, trying to analyze every phone conversation right…
Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…
Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …
For the longest time, businesses have relied heavily on Google Analytics to monitor website visitors and user behavior.But its uncontested reign is suffering some turbulence.Many quality …
With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …
Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …
Speech analytics is the key to a vault full of real-time insights that can push your business to new heights.It uses customer interaction recordings to deliver valuable insights that can help with…
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