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Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…
What do you do when your brand has 90% recognition, and your websites handle more than 70% of the market opportunity in your primary segment? Well, if your part of the Zoopla Property Group (ZPG), …
When it comes to the legality of call recording, the laws and regulations change as you cross state lines and international borders. As a result, what might be legal where you live, could be illegal …
Call tracking. Two simple words that have come to mean different things to different audiences. For big companies, this may be something “the marketing department” handles when evaluating …
Want to learn about virtual numbers and how they can help your business? In this article, we explain what virtual numbers are and the different ways they can increase your revenue and help your …
Most of us love the television DVR because we can rewind scenes to make sure we don’t miss a thing. Well what about phone calls? How do we rewind a conversation to remember what was said during …
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