Setup guides, API references and best-practice articles for iovox call tracking and AI Agents.
To unflag a call, click on a flagged call and it should turn from red to white. To flag it again, just click it again. White Flag = Unflagged Red Flag = Flagged
To view a list of all your flagged calls, click on the 'flagged' section from the left-hand menu.
How to set a reminder: 1. First you need to flag a call. See call flagging. 2. Once a call is flagged, you will see 'add due date' appear in the top header of c…
Please contact help@iovox.com .
How to upload a profile photo: 1. Go to the account section 2. Click user profile 3. Click on pencil icon to upload a new profile image or replace an existing o…
Due to recent policy changes implemented by Google on the Play Store, iovox is no longer able to access the Call Log and SMS permissions which grants us access…
Go to the 'account section', click 'profile', and click on 'sign out' at the bottom of the screen. To sign out from the web platform, click on three dots in the…
How to delete comments or notes: - On Android, swipe left to right on a comment or note and a red trashcan icon will appear. - On iOS, swipe right to left on a…
The iovox service supports the use of emoji's and emoticons, just add them as normal.
This feature is only supported on mobile. By clicking and holding the microphone icon on the keyboard, you can instantly turn your speech into text.
To send comments, first you need to share a call with an indivual or group. See call sharing.
How to remove users from an existing group: 1. Navigate to the 'people' section from the bottom menu. 2. Select the 'groups' section 3. Click the group you woul…
How to rename an existing group: 1. Navigate to the 'people' section from the bottom menu. 2. Select the 'groups' section 3. Click the group you would like to r…
How to leave a group: 1. Navigate to the 'people' section. 2. Click on 'groups.' 3. Select the group you would like to leave 4. Click on the 'door icon' in the…
What are Groups and Items and how are they used iovox provides powerful insights through your call activity. Each business is unique and your setup is dependent…
To change your notification preferences, please visit the notifications menu into the account section of your account. This change can be configured from mobile…
To change your email notification preferences, please visit the notifications menu in the account section. These preferences can be changed from mobile or web.
If you are having trouble receiving emails from iovox, please check your spam or junk folders and make sure to add iovox to your safe sender list. If issues per…
If your mobile notifications are not working according to the preference you've selected, please contact help@iovox.com.
How to sync a Zoho and an iovox account In order to share calls in Zoho, the integration needs to be activated from the iovox account by starting a trial. From…
How to sync a Google Analytics and an iovox account This guide takes you through the steps required to send call events into Google Analytics. This can be done…
GA4 configuration How to integrate GA4 with iovox Enterprise portal by a rule template Viewing and testing your data in Google Analytics Custom dimensions and m…
How to share calls with Zoho from iovox Mobile: 1. Share call with Zoho 2. Wait until you see text changes from 'Sharing with Zoho..' to 'Shared with Zoho..' 3.…
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