initiateCall¶

Request Method: POST

Description: Initiates a call which will follow the Calling Rules currently attached to the specified Link ID

URL: https://api.iovox.com:444/Calling?v=3&method=initiateCall

The following parameters can be sent in the querystring

Parameter	Description	Default Value	Data Type	Mandatory
v	API version to use		INTEGER	YES

Payload¶

The following XML payload must be sent with an initiateCall request:

<?xml version="1.0" encoding="utf-8"?>
<request>
   <link_id>link123</link_id>
   <call_variables>
     <call_destination>449789123123</call_destination>
     <my_custom_var>Bob</my_custom_var>
     <the_custom_var>Smith</the_custom_var>
     <another_custom_var>1234</another_custom_var>
   </call_variables>
 </request>

It is also possible to traverse through an IVR by adding the keypresses to the numbers being dialed. For example, if the IVR would say "Press one for the support department, two for the sales department", you could add ",1" behind the number to automatically press 1 in the IVR. The keypresses can also be chained together, for example ",,1,,2".

Character	Description
,	Adds a 2 second pause. The initial pause starts counting from the moment the call is ANSWERED.
1	Sends the number 1 as a keypress to the person or system who ANSWERED the call.

Example payloads:

<?xml version="1.0" encoding="utf-8"?>
<request>
    <link_id>link123</link_id>
    <call_variables>
        <call_destination>449789123123,1</call_destination>
    </call_variables>
</request>

<?xml version="1.0" encoding="utf-8"?>
<request>
    <link_id>link123</link_id>
    <call_variables>
        <call_destination>449789123123,,1,,2</call_destination>
    </call_variables>
</request>

Payload Description¶

Node Name	Description	Default Value	Data Type	Mandatory
link_id	The Link ID whose Calling Rules to follow		STRING	YES
call_variables	A list of Call Variables. These will be used by any variable fields in the Calling Rules flow. This is only mandatory if the Calling Rules require any of these variables to be set. If that is the case, the XML node names here must match the variables names in the Call Flow. call_destination is mandatory if using a Call based Rule Template		STRING	NO

Result¶

Error Result¶

HTTP Code	Error String	Resolution
400	API Version Empty	Add a value for the v parameter in the query string
400	API Version Invalid	Correct v parameter
400	Request Method must be POST. x attempted	Switch request method x to POST
400	XML Empty	Add xml to the request body
400	XML parse error. x at line y, column z	Correct XML at point x on line y, column z
400	Request Empty	Add link_id and any mandatory Call Variables to the request
400	Link ID Empty	Add link_id to the XML
400	Link ID does not exist	Correct link_id to be an existing Link ID
400	Link ID has no Calling Rules	Add Calling Rules to link_id using Rules::attachRuleTemplateToLinks or change to a Link ID that has Calling Rules attached
400	Call Variable x Empty	Add x as a parameter under call_variables
400	The number of calls allowed has been exceeded	The caller cannot make more calls for a period of time.
500	Internal Server Error	Retry later

Success Result¶

HTTP Code: 201

<?xml version="1.0" encoding="UTF-8"?>
<response>
  <current_page/>
  <total_pages/>
  <total_results/>
  <results>
    <result>1304750531</result>
  </results>
</response>